Aptera – Letter To Customers Who Have Made Deposit

Posted on Jan 20 2009 - 4:42pm by Lisa C.

Aptera

New car maker, same old problems.  Aptera, the folks hoping to come out with an electric and hybrid model car in 2008 have been struggling to post anything too concrete.  I am a concerned customer (I have already placed a deposit) who would like to see Aptera succeed, but some cracks are showing up in the young company.  Read on to see what I am whining about.

First off let me reiterate, I want Aptera to succeed at their mission.  I would love to have a reliable and efficient electric or hybrid car.  Now the reasons I am concerned about Aptera.

  1. They haven’t hit a firm production date.  First the car was to be ready in mid 2008, then end of 2008, now they are just saying 2009.  I guess that gives them another full year?
  2. They haven’t hit a firm price tag.  Originally the hybrid (the more expensive of the two models) was going to be priced around $30K.  Now the price range has snuck up to the $40k mark.
  3. HUGE sweeping design changes.  Originally the car was to be a rear wheel drive, now it is going to be a front wheel drive.  No wonder a date can’t be nailed down.  This, to me, is the equivalent of changing the design from a one story building to a two story building 5 days before the contractors show up.  “Back to the drawing board”, no kidding!
  4. Goofy ideas that actually make it out to the deposit holding customers.  Read the email below.  For converting a refundable deposit to a non-refundable deposit Aptera will give customers a $250 credit off of a potentially $40k car.  Seriously? This is just over 1/2 of a percent.

Dear Aptera Family Member,

By now you are likely aware that there are changes happening daily at Aptera. As one of our most loyal supporters and part of the early foundation of our future, we want to update you about some vital issues, including when your vehicle will be available.
Our most recent corporate commitment was that we would deliver the first production Typ-1, now known as the 2e, by the close of 2008. Despite our well-intentioned efforts, we were unable to complete that vehicle before the close of the year, so it’s now slated for January 16. However, unlike prior plans, this vehicle will not be delivered to a retail customer. We will continue our builds but at a much slower rate starting with a small test fleet of the enhanced vehicles, then moving to our volume production launch on October 1, 2009.
For months we have been receiving important feedback from you, our depositor community, and we have come to realize there were flaws in our initial product assumptions — specifically as it pertains to satisfying the needs of real-world consumers. Our greatest degree of learning came just a few months ago when we asked all of you to participate in a brief survey. This critical piece of research requested insights about your expectations for our company and our products, and we discovered a notable disconnect between our product plan and realistic expectations. Some modifications had to be made. For example, you helped us realize that some trade-offs for convenience (like being able to grab a burger in a drive-thru) might be necessary to make the ownership experience more palatable, even if it cost us a couple tenths of a point on our drag coefficient.
To navigate us through this process, we recruited a team of seasoned professionals from the automotive industry and the California tech sector. With a complete management team operating on one accord, we are now in a better position to resolve all of the fundamental product usage questions that have been brought to our attention by our initial depositors.
As we move closer to volume production in the face of this challenged economy, it becomes increasingly important for us to accurately forecast our first year’s production volume. To date, we have tried to provide the greatest flexibility possible by maintaining all deposits as fully refundable, and now it has become equally important for Aptera to properly model our operations to meet demand. To address this issue, we have created a proposition, known as “Lock-in,” to reward your commitment to this point and in the future. Lock-in allows you to voluntarily convert your deposit from refundable to a firm, non-refundable one and receive an addition $250 credit towards the purchase of your Aptera vehicle. In other words, we will give you an additional 50% return on your money for sticking with us and taking the extra step.
The Lock-in program is completely voluntary and no depositor will be penalized for electing not to participate, but only those who opt into the program will be eligible for the additional credit. As always, your deposit money will remain in escrow until you move to transact the purchase of your vehicle, which is when any and all credits will be applied. Aptera is not, and has no intention of using your deposit money to fund the company. We are prudently trying to plan our volume and capacity to assure we do not introduce waste into our system that could lead us down the unenviable path of some of our industry predecessors. And who knows, maybe Wall Street will see us as a role model for offering these types of returns on investments.
To participate in the Lock-in program, email family@aptera.com with your full name, reservation number and the simple message, “I would like to Lock-in”. You will receive a confirmation email, and your name and reservation will be added to the credit list. It is that simple.
Our combination of automotive industry experience paired with the pervasive “why-not” attitude of the California entrepreneurial set will continue to make Aptera more effective in every aspect of our business. Our new team is teaching us fresh ways to listen to you and translate your comments and needs into the product, so here’s our pledge: “We will manufacture the most efficient vehicle on the road and continue to apply the input we receive from our consumer.” As we fly in the face of this challenged economy and write a new page in transportation history, we simply can’t afford to cut corners. We are going to do what it takes to get it right, and we cannot get there without your help and continued support. You have stood with us faithfully and we promise that our vehicles will be worth the wait.
We look forward to sharing our dream with you as Aptera introduces the world to the most energy efficient solution for personal mobility.
Thank you for your support,
The Aptera Team

7 Comments so far. Feel free to join this conversation.

  1. prius-tim January 20, 2009 at 5:02 pm -

    I agree with most items here, however they are making a new car from scratch which isn’t easy.

  2. Gadget King January 20, 2009 at 5:05 pm -

    Prius Tim – true… but managing expectations while minimizing superfluous hype should be kept in check.

  3. Old January 20, 2009 at 7:22 pm -

    Right-O a new company shouldn’t be over promising, especially when they haven’t released a single product. With that said, good luck aptera!%$#%^

  4. Old January 21, 2009 at 11:32 am -

    Wow $250 off of a $35,000 car – maybe they could just throw in an ipod – too funny

  5. John July 27, 2009 at 3:38 pm -

    It seems to me that this company isn’t taking this too seriously. They need to ally themselves with a serious company if they ever have any hope of getting this car out. And without the hybrid version they’re not going anywhere.

  6. Jack Bo February 6, 2011 at 3:54 pm -

    I am a fan of the first hour of the idea of a lightweight electric vehicle, and specially of the aptera. Now, as time speeds by, my deception grows :-(( I dont think I will be able to buy one of those machines at an affordable prize whilst I am still on earth! Lots of PR talks, lots of promises, but WHERE IS THE CAR?

  7. Gadget King February 8, 2011 at 3:00 pm -

    Jack – Agreed. We are on the list but doubt anything will come of it. At this point they need money to continue… and money is tough to come by these days.

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